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    FAQs

     

    WHAT ARE SHIPPING TIMES AND COSTS?

    • Free shipping on all orders over 200 AED.
    • Next-day and express delivery options also available
    • See the delivery FAQs for details on shipping methods, costs and delivery times

    WHAT PAYMENT METHODS CAN I USE?

    We accept the following payment methods ********ALL TBC********:

    • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
    • We feature a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
    • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

    WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

    Because most of our items are perishable, we can only offer returns within 2 days of purchase and only if any major flaws or defects. All product is delivered with ample shelf life on the product and we have full confidence in the cold chain of our suppliers and ourselves, so any claims for damaged goods or similar must be clearly documented. Note – Vacuum packed product has a natural confinement odor when opening (particularly lamb) so any concerns with regards to smell does not mean the product is off. If worried about this, please take out of packing and rest for 2-3 hours and confinement odor will have gone.

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    Our delivery lead-time is minimum of 48 hours from order with a cut-off time at 14:00. Due to the increase in demand related to COVID-19 certain days might be closed due to high number of deliveries.

    It is important to keep in mind that our products are sensitive and need to be manipulated cautiously therefore we limit to the maximum the manipulations of our products. Shorter delivery slot will be confirmed to you by email on the day of delivery.
      
    If a 2nd delivery attempt is required a new delivery charge is applicable.
     
    Delivery Schedule:

    We deliver across the UAE using a 3rd party delivery company. 

    Please note that in an effort to be ECO-friendly, we might contact you to reschedule the delivery in order to optimize deliveries per geographical location. 
     
    Delivery Charges:

    Minimum order value: AED 50
    Delivery charge: AED 20 if the spend is less than AED 200
    Free delivery: if the spend is over AED 200

     

    Contactless delivery now available:

    Due to the new challenges presented worldwide across many industries, The Australian Meat Company switched to a contactless delivery option as the only available delivery method for the time being. 

    Delivery / Shipment Policy 

    The Australian Meat Company will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”. 
    Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

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